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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:00 UTC
Scheduled - Symantec is performing maintenance of EDR Portal in the NAM region beginning August 19, 2019, starting at 04:00 UTC, and continues through August 21, 2019 at 23:00 UTC

Impact
During the maintenance window, customers may notice that the EDR portal for NAM (https://edrc.symantec.com) is briefly unavailable. All other aspects of our services are expected to function as normal.

Schedule
• Start Date: August 19, 2019 at 04:00 UTC
• End Date: August 21, 2019 at 23:00 UTC

About This Site

The current status of Symantec Endpoint Detection & Response service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

EDR Portal Under Maintenance
90 days ago
99.98 % uptime
Today
Americas Under Maintenance
90 days ago
99.96 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Completed - This scheduled maintenance has been cancelled. Once a new schedule has been established, we will post a new maintenance notification.
Aug 14, 14:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:00 UTC
Scheduled - Symantec is performing maintenance of EDR Portal in the NAM region beginning August 13, 2019, starting at 04:00 UTC, and continues through to August 16, 2019 at 16:00 UTC

Impact
No service impact is expected during the maintenance window.

Schedule
• Start Date: August 13, 2019 at 04:00 UTC
• End Date: August 16, 2019 at 16:00 UTC
Aug 3, 00:34 UTC
Aug 12, 2019
Completed - The scheduled maintenance has been completed.
Aug 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:00 UTC
Update - Please note, the window for this maintenance has changed, the customer impact remains the same.

Updated Schedule
• Start Date: August 12, 2019 at 04:00 UTC
• End Date: August 12, 2019 at 23:00 UTC
Aug 8, 21:56 UTC
Scheduled - Symantec is performing maintenance of EDR Portal in the EMEA region beginning August 12, 2019, starting at 04:00 UTC, for a duration of 12 hours.

Impact
No service impact is expected during the maintenance window.

Original Schedule
• Start Date: August 12, 2019 at 04:00 UTC
• End Date: August 12, 2019 at 16:00 UTC
Aug 2, 22:01 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.