In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 UTC
Scheduled - Symantec is performing maintenance of EDR Portal in the NAM region beginning November 13, 2019, starting at 04:00 UTC, continuing through November 19 at 20:00 UTC.

Impact
During the maintenance window, the EDR portal for NAM (https://edrc.symantec.com) may be intermittently unavailable. All other aspects of our services are expected to function as normal.

Schedule
• Start Date: November 13, 2019 at 04:00 UTC
• End Date: November 19, 2019 at 20:00 UTC

About This Site

The current status of Symantec Endpoint Detection & Response service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

EDR Portal Under Maintenance
90 days ago
99.92 % uptime
Today
Americas Under Maintenance
90 days ago
99.85 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec is performing maintenance of EDR Portal in the EMEA region beginning November 20, 2019, starting at 04:00 UTC, for a duration of 16 hours.

Impact
During the maintenance window, the EDR portal for EMEA (https://secrutiny.edrc.symantec.com/#/login) may be intermittently unavailable. All other aspects of our services are expected to function as normal.

Schedule
• Start Date: November 20, 2019 at 04:00 UTC
• End Date: November 20, 2019 at 20:00 UTC
Posted on Nov 4, 14:00 UTC
Past Incidents
Nov 12, 2019

No incidents reported.

Nov 11, 2019
Resolved - We have confirmed the service is fully operational. This incident is now resolved.
Nov 11, 18:23 UTC
Monitoring - At 11:20 UTC, remediation has been put in place, and customers should be able to log into the portal without issues. We will continue to monitor the service closely.
Nov 9, 13:24 UTC
Update - Our engineers continue to be actively engaged as we work towards service restoration.

We will provide an update as more information becomes available.
Nov 9, 11:05 UTC
Identified - We have identified the cause of the issue and are in the process of restoring the service. The EDR Portal remains unavailable. We will provide an update as more information becomes available.
Nov 9, 06:21 UTC
Update - We are still investigating the previously reported concern. We will provide further updates as new information becomes available.
Nov 9, 03:47 UTC
Investigating - We are currently aware of an intermittent connection issue resulting in customers unable to access the Endpoint Detection and Response Portal. We are investigating this issue with the highest priority and will provide further updates as more information becomes available
Nov 9, 00:11 UTC
Nov 10, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.