Note: The uptime data provided on this page is for notification purposes only.
All Systems Operational

About This Site

The current status of Symantec Endpoint Detection & Response service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

EDR Portal Operational
90 days ago
99.86 % uptime
Today
Americas Operational
90 days ago
99.73 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 24, 2019

No incidents reported today.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - We have confirmed the service is fully restored. This incident is now resolved.
May 17, 19:17 UTC
Update - We have not seen a recurrence of the previously reported impact. However, we continue to monitor the service closely to ensure the portal is fully restored. We will provide further updates as more information becomes available.
May 16, 21:57 UTC
Update - We are continuing to monitor the service to ensure the portal is restored. We will provide our next update by May 16, 2019, at 22:00 UTC, or as more information becomes available.
May 15, 21:48 UTC
Update - Access to the EDR portal is restored, and customers should be able to log into the portal without issues. We will continue to monitor the service closely and will provide an update by May 15, 2019, at 22:00 UTC, or as more information becomes available.
May 15, 10:04 UTC
Monitoring - Access to the EDR portal is restored, and customers should be able to log into the portal without issues. We will continue to monitor the service closely and will provide an update by May 15, 2019, at 10:00 UTC, or as more information becomes available.
May 14, 22:08 UTC
Update - Our investigation into the intermittent EDR portal availability continues. We have engaged our service provider to assist in remediating the impact for the portal users. Customers may continue to intermittently receive errors when accessing the EDR portal. However, backend analytic processing should continue to function and will be accessible once the we resolve the intermittent availability of the EDR portal.

We are investigating this issue with the highest priority and will provide further updates as more information becomes available.
May 14, 20:07 UTC
Update - We are continuing to investigate this issue with the highest priority. We will provide further updates as more information becomes available.
May 14, 18:05 UTC
Investigating - We are currently aware of an intermittent connection issue resulting in customers unable to access the EDR Portal. We are investigating this issue with the highest priority and will provide further updates as more information becomes available.
May 14, 16:28 UTC
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.